Terms of service

These Terms of Service govern your use of the Pomuc website and services. By accessing or purchasing from Pomuc, you agree to these terms. If you do not agree, please do not use our website.

Company information
Pomuc
322 Bethnal Grn Rd, London E2 0AG, United Kingdom
Email: info@pomuc.com
Phone: +44 20 3556 3465

Customer service hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

  1. overview

Pomuc operates an online store selling women's clothing. Throughout the site, the terms "we", "us" and "our" refer to Pomuc. By visiting our site and purchasing from us, you engage in our service and agree to be bound by these Terms of Service.

These terms apply to all users of the site including browsers, customers, merchants, and contributors.

  1. online store terms

By using this site, you confirm that:

You are at least 18 years old
You will provide accurate information
You will not use our products for unlawful purposes
You will not violate any applicable laws
You will not transmit malicious code

Any breach of these terms may result in termination of service.

  1. product information

We make every effort to display product details accurately, including:

Descriptions
Sizing information
Colors
Images
Availability

However, we cannot guarantee that your device screen displays colors accurately. Minor differences may occur.

Pomuc reserves the right to:

Modify product descriptions
Change pricing
Discontinue products
Limit quantities
Update availability

These changes may occur without prior notice.

  1. pricing and payment

All prices are listed in GBP. Payment is required at the time of purchase.

Payments are processed securely via PayPal. We do not store full payment information. Your payment data is handled directly by PayPal according to their security standards.

Pomuc reserves the right to refuse or cancel any order if:

Fraud is suspected
Incorrect pricing is displayed
Payment is not authorized
Order details are incomplete
Stock is unavailable

If your order is cancelled after payment, a refund will be issued.

  1. shipping

Shipping times are estimates and not guaranteed delivery dates. Please refer to our Shipping Policy for full details.

Summary:

Free Shipping
Handling time: 1–3 business days
Transit time: 4–9 business days
Delivery estimate: 5–12 business days depending on city

Pomuc is not responsible for delays caused by carriers, weather, or incorrect addresses.

  1. returns and refunds

We accept returns within 30 days of delivery. Returns are provided at no cost to the customer.

Refund processing time: up to 10 business days after approval.

Items must be unused, unworn, and in original condition.

For full details, please review our Refund Policy.

  1. order accuracy

Customers are responsible for ensuring:

Correct shipping address
Correct email address
Correct phone number
Correct item selection
Correct size selection

Pomuc is not responsible for errors provided during checkout.

  1. intellectual property

All content on the Pomuc website is the property of Pomuc, including:

Images
Product descriptions
Brand name
Logo
Website design
Graphics
Text

You may not copy, reproduce, or distribute any content without written permission.

  1. prohibited uses

You may not use the site:

For unlawful purposes
To violate regulations
To infringe intellectual property
To harass or harm others
To submit false information
To upload malicious code
To interfere with site security

Violation may result in termination of access.

  1. limitation of liability

Pomuc shall not be liable for:

Indirect damages
Loss of profits
Loss of data
Delivery delays
Carrier issues
Third-party service interruptions

Our liability is limited to the amount paid for your order.

  1. third-party services

We may use third-party providers for:

Payments
Shipping
Website hosting
Analytics
Customer support

These services have their own terms and policies. Pomuc is not responsible for third-party policies.

  1. changes to terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page.

Your continued use of the site after updates constitutes acceptance of the changes.

  1. governing law

These Terms of Service are governed by the laws of the United Kingdom.

Any disputes will be handled in accordance with UK law.

  1. contact information

For questions regarding these Terms of Service, contact:

Pomuc
322 Bethnal Grn Rd, London E2 0AG
United Kingdom

Email: info@pomuc.com
Phone: +44 20 3556 3465

Customer service hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed