Shipping policy

This Shipping Policy explains how Pomuc processes, ships, and delivers orders within the United Kingdom. By placing an order with Pomuc, you agree to the terms outlined below.

Company information
Pomuc
322 Bethnal Grn Rd, London E2 0AG, United Kingdom
Email: info@pomuc.com
Phone: +44 20 3556 3465

Customer service hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

shipping coverage

Pomuc currently ships within the United Kingdom. We aim to deliver your order as quickly and efficiently as possible.

shipping cost

Free Shipping is available on all orders. There are no additional shipping fees at checkout.

order processing time

All orders are processed within 1–3 business days. Orders are processed Monday through Friday during business hours.

Orders placed on weekends or holidays will be processed on the next business day.

Processing includes:

Order verification
Quality inspection
Packaging
Dispatch preparation
Shipping label creation

Once your order has been processed, it will be shipped.

delivery time

Estimated delivery time is 5–12 business days depending on the city and location within the United Kingdom.

Typical shipping timeline:

Handling time: 1–3 business days
Transit time: 4–9 business days
Total delivery time: 5–12 business days

Delivery times are estimates and may vary due to:

Carrier delays
Weather conditions
High demand periods
Public holidays
Incorrect shipping information

shipping confirmation

Once your order ships, you will receive a shipping confirmation email. This email will include tracking details when available.

Please allow some time for tracking information to update after dispatch.

incorrect address

Customers are responsible for providing accurate shipping information. If an incorrect address is provided:

We may not be able to redirect the shipment
Delays may occur
Replacement orders may require additional verification

If you notice an address error, contact us immediately at:
info@pomuc.com

lost or delayed packages

If your package is delayed beyond the estimated timeframe, please contact us. We will investigate with the shipping carrier.

If a package is confirmed lost, we will provide a resolution.

Pomuc is not responsible for delays caused by:

Incorrect address
Carrier issues
Weather disruptions
Customs or security checks
Public holidays

multiple packages

In some cases, orders may be shipped in separate packages. This may occur when:

Items are shipped from different storage areas
Items require separate packaging
Order size requires multiple parcels

You will receive tracking information for each shipment if applicable.

delivery attempts

Shipping carriers may attempt delivery multiple times. If delivery fails:

The package may be held by the carrier
The package may be returned to sender
Additional verification may be required

Please monitor tracking updates after dispatch.

order tracking

Tracking information will be sent once your order ships. If you do not receive tracking within a few days after processing, contact us.

shipping address changes

We may be able to update your address if your order has not yet shipped. Once shipped, changes may not be possible.

contact information

If you have any shipping questions, contact us:

Pomuc
322 Bethnal Grn Rd, London E2 0AG
United Kingdom

Email: info@pomuc.com
Phone: +44 20 3556 3465

Customer service hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed