Payment Policy

This Payment Policy explains how payments are handled on Pomuc. By placing an order on our website, you agree to the terms outlined below.

Company information
Pomuc
322 Bethnal Grn Rd, London E2 0AG, United Kingdom
Email: info@pomuc.com
Phone: +44 20 3556 3465

Customer service hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

accepted payment method

Pomuc currently accepts payments through PayPal. PayPal allows customers to pay securely using:

PayPal balance
Debit card
Credit card
Linked bank account
Guest checkout through PayPal

You do not need a PayPal account to complete your purchase. PayPal allows checkout using a debit or credit card without creating an account.

currency

All prices on Pomuc are listed in GBP. Your payment will be processed in British Pounds.

If you are using a bank account or card in another currency, your bank or payment provider may apply conversion fees. Pomuc is not responsible for currency conversion charges.

payment processing

Payments are processed at the time the order is placed. Once your payment is successfully authorized, you will receive an order confirmation email.

If payment authorization fails, the order will not be processed.

Payment verification may include:

Fraud checks
Address verification
Security authentication
PayPal verification

Some orders may require additional verification before processing.

payment security

Pomuc does not store your full payment details. All payment information is securely processed through PayPal using encrypted technology.

This includes:

Secure payment gateway
Encrypted transactions
Fraud monitoring
Buyer protection through PayPal

Your financial information is handled directly by PayPal according to their privacy and security policies.

failed payments

If your payment fails, please:

Check your card details
Check available funds
Contact your bank
Try a different payment method
Retry checkout

If you continue to experience issues, contact us at info@pomuc.com.

order confirmation

After successful payment, you will receive an order confirmation email containing:

Order number
Items purchased
Shipping address
Payment method
Order summary

If you do not receive confirmation, please check your spam folder or contact customer support.

payment disputes

If you believe there is an issue with your payment, please contact us before opening a dispute. We will review the situation and work toward a resolution.

Contact: info@pomuc.com

unauthorized transactions

If you notice unauthorized activity related to your order, contact us immediately. We may request verification information to secure your order.

refunds

Refunds are issued to the original payment method used during checkout. Once approved, refunds are processed within up to 10 business days.

Depending on PayPal or your bank, funds may take additional time to appear.

For full refund conditions, please review our Refund Policy.

taxes

Prices displayed on Pomuc include applicable taxes where required. No additional hidden payment fees are charged by Pomuc.

contact information

If you have any payment-related questions, please contact:

Pomuc
322 Bethnal Grn Rd, London E2 0AG
United Kingdom

Email: info@pomuc.com
Phone: +44 20 3556 3465

Customer service hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed