Privacy policy

Last updated: July 5, 2026

This Privacy Policy describes how Pomuc collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pomuc.com. By accessing or using our website, you agree to the terms of this Privacy Policy.

Pomuc respects your privacy and is committed to protecting your personal information. We only collect information that is necessary to provide our services, process orders, improve customer experience, and comply with legal obligations.

Company information
Store name: Pomuc
Warehouse and returns address: 322 Bethnal Grn Rd, London E2 0AG, United Kingdom
Email: info@pomuc.com
Phone: +44 20 3556 3465
Customer service hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

  1. personal information we collect

When you visit our website, we automatically collect certain information about your device and browsing behavior. This may include:

IP address
Browser type
Device type
Time zone
Cookies and tracking technologies
Pages viewed
Products viewed
Referral sources
Time spent on pages

This information helps us understand how visitors use our website and allows us to improve performance and usability.

When you place an order, we collect information necessary to process and deliver your purchase. This includes:

Full name
Billing address
Shipping address
Phone number
Email address
Order details
Payment method
Transaction details

We only collect the minimum amount of personal data necessary to provide our services.

  1. how we use your personal information

We use your personal information for the following purposes:

To process and fulfill orders
To arrange shipping and delivery
To provide order confirmations and tracking updates
To communicate with you regarding your order
To respond to customer service inquiries
To prevent fraud and unauthorized transactions
To improve our website functionality
To comply with legal obligations
To send service-related emails

We do not sell, rent, or trade your personal information to third parties.

  1. payment information

Payments on Pomuc are processed securely through PayPal. We do not store or have access to your full payment details. Payment information is handled directly by PayPal according to their privacy and security policies.

This includes:

Credit card information
Debit card information
PayPal account details
Billing verification data

All payment processing is encrypted using secure protocols.

  1. sharing your personal information

We may share your information with trusted third parties only when necessary to operate our business. These may include:

Shipping carriers
Payment processors
Website hosting providers
Fraud prevention services
Customer support platforms
Analytics providers

These partners only receive the information required to perform their services and are obligated to keep your information secure.

We may also disclose information if required by law or to protect our legal rights.

  1. cookies and tracking technologies

Pomuc uses cookies to improve your browsing experience. Cookies help us:

Remember your cart
Save preferences
Understand user behavior
Improve site performance
Provide relevant advertising

You can disable cookies through your browser settings. However, disabling cookies may affect certain website features.

  1. data retention

We retain your personal information only as long as necessary to fulfill orders and comply with legal obligations. When your data is no longer required, it is securely deleted or anonymized.

Order information may be retained for:

Accounting purposes
Legal compliance
Fraud prevention
Customer support

  1. your rights

If you are located in the United Kingdom, you have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Object to processing
Request data portability
Withdraw consent

To exercise any of these rights, contact us at:
info@pomuc.com

We will respond within a reasonable timeframe.

  1. data security

We take reasonable precautions to protect your personal information. These include:

Secure servers
Encrypted checkout
Limited data access
Secure payment processing
Monitoring for suspicious activity

While we strive to protect your data, no online transmission is completely secure. You use our website at your own risk.

  1. third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their policies before providing personal information.

  1. children's privacy

Pomuc does not knowingly collect personal information from individuals under the age of 18. If we learn that we have collected personal data from a minor, we will delete it immediately.

  1. changes to this privacy policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page with the revised date.

  1. contact information

If you have any questions about this Privacy Policy or your personal data, please contact us:

Pomuc
322 Bethnal Grn Rd, London E2 0AG, United Kingdom
Email: info@pomuc.com
Phone: +44 20 3556 3465

Customer service hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed