Frequently Asked Questions

Below are answers to the most common questions about shopping with Pomuc. If you need additional help, you can contact us anytime during business hours.

Pomuc
322 Bethnal Grn Rd, London E2 0AG, United Kingdom
Email: info@pomuc.com
Phone: +44 20 3556 3465

Customer service hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

orders

How do I place an order
Browse our collection, select your preferred size, and click add to cart. Once ready, proceed to checkout and complete payment securely using PayPal.

Can I cancel my order
Orders can be cancelled shortly after they are placed. If your order has already been processed or shipped, cancellation may not be possible. Contact us as soon as possible at info@pomuc.com.

Can I change my order after placing it
If your order has not been processed, we may be able to update it. Please contact us immediately with your order number.

Will I receive an order confirmation
Yes. After your payment is successful, you will receive an order confirmation email with your order details.

shipping

Do you offer Free Shipping
Yes. Pomuc offers Free Shipping on all orders within the United Kingdom.

How long does shipping take
Handling time is 1–3 business days. Shipping time is 4–9 business days. Delivery typically takes 5–12 business days depending on the city.

Do you ship across the United Kingdom
Yes. We ship throughout the United Kingdom.

How can I track my order
Once your order ships, you will receive a shipping confirmation email. Tracking information will be included when available.

My order is taking longer than expected
Delivery times are estimates and may vary due to weather, carrier delays, or high demand. If your order exceeds the estimated timeframe, contact us and we will assist you.

returns and refunds

What is your return policy
We accept returns within 30 days of delivery.

Are returns free
Yes. Returns are provided at no cost to the customer.

How long do refunds take
Refund processing time is up to 10 business days after approval.

How do I request a return
Contact us at info@pomuc.com with your order number and reason for return. We will provide instructions.

Can I exchange an item
We currently do not process direct exchanges. You may return the item and place a new order.

What condition must items be in
Items must be unused, unworn, and in original condition with tags attached.

payment

What payment methods do you accept
We accept PayPal payments. PayPal also allows debit and credit card checkout.

Is payment secure
Yes. Payments are processed securely through PayPal using encrypted technology.

When will I be charged
You are charged at the time of purchase.

delivery

Where do you ship from
Orders are shipped from our UK warehouse.

Warehouse address
322 Bethnal Grn Rd
London E2 0AG
United Kingdom

What if I entered the wrong address
Contact us immediately. If your order has not shipped, we may update the address.

What if my package is lost
If your package is confirmed lost, we will investigate and provide a solution.

products

How do I choose the correct size
Please refer to the size information on each product page. If you need help, contact our support team.

Will the item look exactly like the photos
We aim to display products as accurately as possible. Slight differences may occur due to lighting or screen settings.

customer support

How can I contact Pomuc
Email: info@pomuc.com
Phone: +44 20 3556 3465

Customer service hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

Where are you located
Pomuc
322 Bethnal Grn Rd
London E2 0AG
United Kingdom