Refund policy

At Pomuc, we want you to feel comfortable when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order. This Refund Policy explains eligibility, timelines, and how refunds are processed.

Company information
Pomuc
322 Bethnal Grn Rd, London E2 0AG, United Kingdom
Email: info@pomuc.com
Phone: +44 20 3556 3465

Customer service hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

return window

You may request a return within 30 days from the date your order is delivered. Requests submitted after 30 days may not be accepted.

To be eligible for a return, items must meet the following conditions:

Unused and unworn
In original condition
Original tags attached
Original packaging included
No signs of washing or wear
No damage caused after delivery

Items that do not meet these conditions may not qualify for a refund.

free returns

Pomuc offers returns at no cost to the customer. If your return is approved, we will provide return instructions and the return address.

Returns must be sent to:

Pomuc Returns
322 Bethnal Grn Rd
London E2 0AG
United Kingdom

Please do not send items back without contacting us first.

non-returnable items

For hygiene and safety reasons, the following items may not be returned:

Worn clothing
Washed clothing
Items without tags
Items damaged after delivery
Final sale items if marked as such
Gift cards

damaged or incorrect items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include:

Your order number
Description of the issue
Photo of the item
Photo of packaging

We will review and provide a suitable solution.

refund process

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method.

Refund processing time: up to 10 business days after approval.

Depending on your payment provider, it may take additional time for the funds to appear in your account.

refund method

Refunds are issued to the original payment method used at checkout. This may include:

PayPal balance
Debit card
Credit card
Linked PayPal payment method

We are unable to send refunds to a different payment method.

order cancellation

Orders may be cancelled within a short period after placement. If your order has already been processed or shipped, cancellation may not be possible.

To request cancellation, contact us immediately at:
info@pomuc.com

late or missing refunds

If you have not received your refund:

Check your bank account again
Contact your payment provider
Contact PayPal if applicable
Wait additional processing time

If you still need assistance, contact:
info@pomuc.com

exchanges

We currently do not process direct exchanges. If you would like a different size or item:

Return the original item
Place a new order

This ensures faster processing.

return shipping timeline

Once your return is approved, items should be shipped back within 7 days. Returns received outside this timeframe may not be accepted.

responsibility

Returned items remain the customer's responsibility until received at our warehouse. We recommend securely packaging items to avoid damage.

contact information

If you have any questions about returns or refunds, contact us:

Pomuc
322 Bethnal Grn Rd, London E2 0AG
United Kingdom

Email: info@pomuc.com
Phone: +44 20 3556 3465

Customer service hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed