Terms of service

Terms of Service

These Terms of Service govern your use of the Pomuc website and services. By accessing our website or purchasing from Pomuc, you agree to these terms. If you do not agree, please do not use our website.

Pomuc serves customers in:

🇬🇧 United Kingdom
🇺🇸 United States

Company Information

Pomuc
322 Bethnal Grn Rd
London E2 0AG
United Kingdom

Email: info@pomuc.com
Phone: +44 20 3556 3465

Customer Service Hours (GMT)

Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

1. Overview

Pomuc operates an online store selling women's clothing.

Throughout the site, the terms "we," "us," and "our" refer to Pomuc.

By visiting our website or purchasing from us, you engage in our services and agree to be bound by these Terms of Service.

These terms apply to all users of the site, including browsers, customers, merchants, and contributors.

2. Online Store Terms

By using this site, you confirm that:

  • You are at least 18 years old or have the legal capacity required to make a purchase in your jurisdiction

  • You will provide accurate and complete information

  • You will not use our products or services for unlawful purposes

  • You will not violate any applicable laws or regulations

  • You will not transmit viruses, malicious code, or other harmful material

Any breach of these terms may result in suspension or termination of access to our services.

3. Product Information

We make every reasonable effort to display product information accurately, including:

  • Descriptions

  • Sizing information

  • Colors

  • Images

  • Availability

However, we cannot guarantee that your device or screen will display product colors exactly as they appear in person. Minor differences may occur.

Pomuc reserves the right to:

  • Modify product descriptions

  • Change pricing

  • Discontinue products

  • Limit quantities

  • Update product availability

These changes may occur without prior notice.

4. Pricing and Payment

Prices are displayed on the website in the currency shown at the time of purchase.

Customers in the United Kingdom 🇬🇧 and United States 🇺🇸 should review the final price and currency displayed at checkout before completing their purchase.

Payment is required at the time of purchase.

Payments are processed securely through PayPal. Pomuc does not store your full payment information. Payment details are handled directly by PayPal in accordance with its own security standards, terms, and privacy policies.

Pomuc reserves the right to refuse or cancel an order where:

  • Fraud or unauthorized activity is suspected

  • An obvious pricing error has occurred

  • Payment is not authorized

  • Order information is incomplete or incorrect

  • Stock is unavailable

  • The order cannot reasonably be fulfilled

If an order is cancelled after payment has been successfully collected, an appropriate refund will be issued.

5. Shipping

Pomuc currently ships to:

🇬🇧 United Kingdom
🇺🇸 United States

Shipping times are estimates and are not guaranteed delivery dates.

Please refer to our Shipping Policy for complete information.

Shipping summary:

  • Free Shipping

  • Handling time: 1–3 business days

  • Transit time: 4–9 business days

  • Estimated total delivery time: 5–12 business days

Delivery times may vary depending on the city, destination, carrier conditions, customs procedures, weather, public holidays, or other circumstances outside our reasonable control.

Pomuc is not responsible for delays caused by shipping carriers, incorrect customer-provided addresses, customs or security checks, severe weather, or other circumstances beyond our reasonable control.

6. Returns and Refunds

We accept eligible returns within 30 days of delivery.

Returns are provided at no cost to the customer where stated in our Refund Policy.

Approved refunds may take up to 10 business days to be processed after approval.

Unless otherwise stated in our Refund Policy, returned items must generally be:

  • Unused

  • Unworn

  • In their original condition

  • Returned with applicable packaging or accessories

For complete information regarding eligibility, return procedures, exclusions, and refunds, please review our Refund Policy.

7. Order Accuracy

Customers are responsible for ensuring that the information provided during checkout is accurate, including:

  • Correct shipping address

  • Correct email address

  • Correct phone number

  • Correct product selection

  • Correct size selection

If you notice an error after placing an order, please contact us as quickly as possible.

Pomuc cannot guarantee that changes can be made after an order has entered processing or has already been shipped.

8. Intellectual Property

Unless otherwise stated, content appearing on the Pomuc website is owned by, licensed to, or lawfully used by Pomuc, including:

  • Images

  • Product descriptions

  • Brand elements

  • Logo

  • Website design

  • Graphics

  • Text

You may not reproduce, distribute, commercially exploit, or republish protected Pomuc content without authorization where such authorization is legally required.

9. Prohibited Uses

You may not use the Pomuc website or services:

  • For unlawful purposes

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To harass, abuse, or harm others

  • To submit fraudulent or deliberately false information

  • To upload viruses or malicious code

  • To interfere with the security or functionality of the website

  • To attempt unauthorized access to systems, accounts, or data

Violations may result in suspension or termination of access to our services.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Pomuc shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

This may include:

  • Loss of profits

  • Loss of data

  • Delivery delays

  • Carrier issues

  • Third-party service interruptions

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to remove mandatory consumer rights available to customers in the United Kingdom 🇬🇧 or United States 🇺🇸.

11. Third-Party Services

Pomuc may use third-party service providers for services including:

  • Payment processing

  • Shipping and logistics

  • Website hosting

  • Analytics

  • Customer support

Third-party providers may operate under their own terms, privacy policies, and service conditions.

Pomuc is not responsible for the independent terms, policies, or actions of third-party providers except where applicable law provides otherwise.

12. Changes to These Terms

We reserve the right to modify or update these Terms of Service from time to time.

Changes will be posted on this page.

Your continued use of the website after changes become effective constitutes acceptance of the updated Terms, subject to any rights provided under applicable law.

13. Governing Law

These Terms of Service are governed by the laws of the United Kingdom, subject to any mandatory consumer protection rights that may apply in the customer's country or jurisdiction.

For customers located in the United States 🇺🇸, nothing in these Terms is intended to exclude consumer rights or protections that cannot legally be excluded under applicable federal or state law.

Any dispute will be handled in accordance with applicable law and any mandatory jurisdictional requirements.

14. Contact Information

For questions regarding these Terms of Service, please contact:

Pomuc
322 Bethnal Grn Rd
London E2 0AG
United Kingdom

Email: info@pomuc.com
Phone: +44 20 3556 3465

Customer Service Hours (GMT)

Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed