Frequently Asked Questions

Frequently Asked Questions (FAQ)

Below are answers to the most common questions about shopping with Pomuc. If you need additional help, you can contact us during our customer service hours.

Pomuc currently serves customers in:

🇬🇧 United Kingdom
🇺🇸 United States

Company Information

Pomuc
322 Bethnal Grn Rd
London E2 0AG
United Kingdom

Email: info@pomuc.com
Phone: +44 20 3556 3465

Customer Service Hours (GMT)

Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

Orders

How do I place an order?

Browse our collection, select your preferred product and size, and click Add to Cart.

Once you are ready, proceed to checkout and complete your payment securely using PayPal.

Can I cancel my order?

Orders can be cancelled shortly after they are placed.

If your order has already been processed or shipped, cancellation may no longer be possible.

Please contact us as soon as possible at:

info@pomuc.com

Can I change my order after placing it?

If your order has not yet been processed, we may be able to update it.

Please contact us immediately and include your order number and the changes you would like to make.

Will I receive an order confirmation?

Yes. After your payment is successfully completed, you will receive an order confirmation email containing your order details.

Shipping

Do you offer Free Shipping?

Yes. Pomuc offers Free Shipping on all orders delivered within:

🇬🇧 United Kingdom
🇺🇸 United States

There is no minimum purchase requirement for standard free shipping.

How long does shipping take?

Our estimated shipping timeline is:

  • Handling time: 1–3 business days

  • Transit time: 4–9 business days

  • Estimated total delivery time: 5–12 business days

Delivery times may vary depending on your city, destination, carrier conditions, public holidays, weather, customs procedures, or periods of high demand.

Where does Pomuc ship?

We currently ship to:

🇬🇧 United Kingdom
🇺🇸 United States

Do you ship throughout the United Kingdom?

Yes. We ship throughout the United Kingdom 🇬🇧.

Do you ship throughout the United States?

Yes. We ship to customers within the United States 🇺🇸.

Delivery availability may depend on the exact destination and shipping carrier coverage.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email.

Tracking information will be included when available.

Please allow some time after dispatch for tracking information to become active.

My order is taking longer than expected. What should I do?

Delivery times are estimates and may occasionally vary due to:

  • Carrier delays

  • Weather conditions

  • Customs or security checks

  • Public holidays

  • High-demand periods

  • Incorrect or incomplete shipping information

If your order exceeds the estimated delivery timeframe, please contact us at:

info@pomuc.com

We will review the shipment and assist you.

Returns and Refunds

What is your return policy?

We accept eligible returns within 30 days of delivery for customers in:

🇬🇧 United Kingdom
🇺🇸 United States

Please review our Refund Policy for complete eligibility requirements and return instructions.

Are returns free?

Yes. Pomuc offers free returns for eligible orders.

Please contact us before sending a return so we can provide the appropriate return instructions.

How long do refunds take?

Approved refunds are processed within up to 10 business days after approval.

Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

How do I request a return?

Contact us at:

info@pomuc.com

Please include:

  • Your order number

  • The item you would like to return

  • Your reason for returning the item

We will review your request and provide the appropriate return instructions.

Can I exchange an item?

We currently do not process direct exchanges.

If you would like another size, color, or product:

  1. Request a return for the original item

  2. Place a new order for the item you prefer

What condition must returned items be in?

Eligible returned items should generally be:

  • Unused

  • Unworn

  • In their original condition

  • With original tags attached

  • In the original packaging where applicable

Please review our Refund Policy for full details.

Payment

What payment methods do you accept?

We accept payments through PayPal.

Depending on availability at checkout, PayPal may also allow customers to pay using:

  • Debit cards

  • Credit cards

  • Linked PayPal payment methods

Is payment secure?

Yes. Payments are securely processed through PayPal.

Payment information is handled by PayPal using its security and encryption systems. Pomuc does not store your full payment card details.

When will I be charged?

Payment is charged at the time your purchase is completed.

Delivery

Where are orders shipped from?

Orders are processed and shipped according to the fulfillment arrangements used for your order.

Pomuc's UK business and return address is:

322 Bethnal Grn Rd
London E2 0AG
United Kingdom 🇬🇧

Customers in the United States 🇺🇸 should follow the shipping and return instructions provided with their order or by our customer support team.

What if I entered the wrong shipping address?

Please contact us immediately.

If your order has not yet been processed or shipped, we may be able to update the address.

Once an order has been dispatched, address changes may no longer be possible.

What if my package is lost?

If your package appears to be lost, please contact us.

We will investigate the shipment with the relevant carrier.

If the package is confirmed as lost, we will provide an appropriate solution in accordance with our policies.

Products

How do I choose the correct size?

Please refer to the sizing information provided on each product page before placing your order.

If you need additional help choosing a size, please contact our customer support team.

Will the item look exactly like the photos?

We make every effort to display our products as accurately as possible.

However, slight differences in color or appearance may occur due to:

  • Lighting

  • Photography

  • Screen settings

  • Device displays

These minor differences are normal and do not necessarily indicate a product defect.

Customer Support

How can I contact Pomuc?

Email: info@pomuc.com
Phone: +44 20 3556 3465

Customer Service Hours (GMT)

Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

Where is Pomuc located?

Pomuc
322 Bethnal Grn Rd
London E2 0AG
United Kingdom 🇬🇧

Pomuc currently serves customers in:

🇬🇧 United Kingdom
🇺🇸 United States