Refund policy

Refund Policy

At Pomuc, we want you to feel comfortable when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

This Refund Policy explains return eligibility, timelines, and how refunds are processed for customers in:

🇬🇧 United Kingdom
🇺🇸 United States

Company Information

Pomuc
322 Bethnal Grn Rd
London E2 0AG
United Kingdom

Email: info@pomuc.com
Phone: +44 20 3556 3465

Customer Service Hours (GMT)

Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

Return Window

You may request a return within 30 days from the date your order is delivered.

This return period applies to eligible orders delivered within:

🇬🇧 United Kingdom
🇺🇸 United States

Return requests submitted after the 30-day period may not be accepted, except where otherwise required by applicable law.

To be eligible for a return, items must meet the following conditions:

  • Unused and unworn

  • In original condition

  • Original tags attached

  • Original packaging included

  • No signs of washing or wear

  • No damage caused after delivery

Items that do not meet these conditions may not qualify for a refund.

Free Returns

Pomuc offers free returns for eligible orders from customers in:

🇬🇧 United Kingdom
🇺🇸 United States

If your return request is approved, we will provide you with return instructions and the appropriate return details.

Please do not send items back without contacting us and receiving return instructions first.

Our return address is:

Pomuc Returns
322 Bethnal Grn Rd
London E2 0AG
United Kingdom

For customers located in the United States 🇺🇸, please contact us before returning an item so we can provide the appropriate return instructions.

Non-Returnable Items

For hygiene, safety, and product condition reasons, the following items may not be eligible for return:

  • Worn clothing

  • Washed clothing

  • Items without original tags

  • Items damaged after delivery

  • Final sale items where clearly marked as such

  • Gift cards

Any mandatory return rights available under applicable consumer law remain unaffected.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery whenever possible.

Please include:

  • Your order number

  • A description of the issue

  • A photo of the item

  • A photo of the packaging

We will review the information provided and offer an appropriate solution.

Depending on the situation, this may include a refund, replacement, or other suitable resolution.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to the original payment method used when placing the order.

Refund processing time: up to 10 business days after approval.

Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refund appears in your account.

Refund Method

Approved refunds are issued to the original payment method used during checkout.

This may include:

  • PayPal balance

  • Debit card

  • Credit card

  • Linked PayPal payment method

We cannot normally issue a refund to a payment method different from the one originally used for the purchase.

Order Cancellation

Orders may be cancelled within a short period after being placed, provided that processing or shipping has not already begun.

Once an order has been processed or shipped, cancellation may no longer be possible.

To request a cancellation, please contact us immediately at:

info@pomuc.com

If cancellation is no longer possible, you may request a return after receiving the order in accordance with this Refund Policy.

Late or Missing Refunds

If you have not yet received an approved refund:

  • Check your bank or payment account again

  • Contact your bank or card provider

  • Contact PayPal if applicable

  • Allow additional processing time where necessary

If you still have not received your refund after the expected processing period, please contact us at:

info@pomuc.com

Exchanges

We currently do not process direct exchanges.

If you would like a different product, size, or variation:

  1. Return the original eligible item

  2. Place a new order for the replacement item

This helps us process your request more efficiently.

Return Shipping Timeline

Once your return is approved, the item should be shipped back within 7 days of receiving the return instructions.

Returns sent outside this timeframe may not be accepted unless otherwise agreed by Pomuc or required under applicable law.

Responsibility for Returned Items

Returned items remain the customer's responsibility until they are received at the designated return location.

We recommend:

  • Packaging the item securely

  • Following the return instructions provided by Pomuc

  • Keeping proof of return shipment or tracking information where available

This helps protect you in case a returned package is delayed or lost during transit.

Consumer Rights

Nothing in this Refund Policy is intended to limit or remove any mandatory consumer rights available to customers under applicable law.

Customers in:

🇬🇧 United Kingdom
🇺🇸 United States

may have additional statutory or consumer protection rights depending on their location.

Where mandatory consumer law provides greater protection than this policy, those legal rights will apply.

Contact Information

If you have any questions regarding returns, refunds, damaged items, or cancellations, please contact us:

Pomuc
322 Bethnal Grn Rd
London E2 0AG
United Kingdom

Email: info@pomuc.com
Phone: +44 20 3556 3465

Customer Service Hours (GMT)

Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed