Shipping policy
Shipping Policy
This Shipping Policy explains how Pomuc processes, ships, and delivers orders within the United Kingdom 🇬🇧, United States 🇺🇸, and Germany 🇩🇪. By placing an order with Pomuc, you agree to the terms outlined below.
Company Information
Pomuc
322 Bethnal Grn Rd
London E2 0AG
United Kingdom
Email: info@pomuc.com
Phone: +44 20 3556 3465
Customer Service Hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed
Shipping Coverage
Pomuc currently ships to:
🇬🇧 United Kingdom
🇺🇸 United States
🇩🇪 Germany
We aim to deliver every order as quickly and efficiently as possible.
Shipping Cost
Free Shipping is available on all orders shipped to the United Kingdom 🇬🇧, United States 🇺🇸, and Germany 🇩🇪.
There are no additional standard shipping fees at checkout.
Order Processing Time
All orders are processed within 1–3 business days. Orders are processed Monday through Friday during business hours.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing includes:
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Order verification
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Quality inspection
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Packaging
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Dispatch preparation
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Shipping label creation
Once your order has been processed, it will be shipped.
Delivery Time
Estimated delivery time is 5–12 business days depending on the destination, city, and location within the United Kingdom 🇬🇧, United States 🇺🇸, or Germany 🇩🇪.
Typical shipping timeline:
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Handling time: 1–3 business days
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Transit time: 4–9 business days
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Total estimated delivery time: 5–12 business days
Delivery times are estimates and may vary due to:
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Carrier delays
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Weather conditions
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High-demand periods
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Public holidays
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Customs or security checks
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Incorrect shipping information
Shipping Confirmation
Once your order ships, you will receive a shipping confirmation email.
This email will include tracking details when available.
Please allow some time for tracking information to update after dispatch.
Incorrect Address
Customers are responsible for providing accurate and complete shipping information.
If an incorrect address is provided:
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We may not be able to redirect the shipment
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Delivery delays may occur
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Replacement orders may require additional verification
If you notice an address error, please contact us immediately at:
Lost or Delayed Packages
If your package is delayed beyond the estimated delivery timeframe, please contact us. We will investigate the shipment with the shipping carrier.
If a package is confirmed as lost, we will provide an appropriate resolution.
Pomuc is not responsible for delays caused by:
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Incorrect or incomplete addresses
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Carrier issues
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Weather disruptions
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Customs or security checks
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Public holidays
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Circumstances outside our reasonable control
Multiple Packages
In some cases, orders may be shipped in separate packages.
This may occur when:
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Items are shipped from different storage areas
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Items require separate packaging
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The size of the order requires multiple parcels
You will receive tracking information for each shipment when applicable.
Delivery Attempts
Shipping carriers may attempt delivery multiple times.
If delivery is unsuccessful:
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The package may be held by the carrier
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The package may be returned to the sender
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Additional delivery verification may be required
Please monitor your tracking information after dispatch to stay updated on the status of your delivery.
Order Tracking
Tracking information will be sent to you once your order ships.
If you do not receive tracking information within a few days after your order has been processed, please contact us at:
Shipping Address Changes
We may be able to update your shipping address if your order has not yet been shipped.
Once an order has been dispatched, address changes may no longer be possible.
For address changes, please contact us immediately at:
Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Pomuc
322 Bethnal Grn Rd
London E2 0AG
United Kingdom
Email: info@pomuc.com
Phone: +44 20 3556 3465
Customer Service Hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed